Can my computer problem be solved over the phone?
Our computers are like our second brains. From the way we organise our folders to the funny screensaver of our last holiday away, traces of who we are can be found all over the screen. That’s why when things go wrong, it feels disconcerting to let a stranger go crawling through the back end of our “brains”. In the same way, you wouldn’t let just anyone your home! We want the most efficient and effective solution to our computer problems, yet we don’t want our “privacy” invaded.
Thankfully, computer tech support comes in many forms, from an on site helping hand, to friendly advice over the phone. Various programs are also available for IT staff to remotely log on to your computer and troubleshoot.