Privacy Policy – Tech4Service Mobile App
Last updated: 21/11/2025
Tech4Service Ltd (“Tech4Service”, “we”, “us”, “our”) operates the Tech4Service mobile application (the “App”) and provides computer repair, data recovery and related IT services in and around Edmonton, Alberta, Canada.
This Privacy Policy explains how we collect, use, and protect information when you use the Tech4Service App.
By installing or using the App, you agree to the practices described in this Privacy Policy.
1. Who we are
Tech4Service Ltd
17504 76 Street NW
Edmonton, AB T5Z 0R3
Canada
Phone: +1 780-264-9262
Email: info@tech4service.ca
Website: https://tech4service.ca
We are based in Canada and follow applicable Canadian privacy laws (including PIPEDA).
2. What this policy covers
This Privacy Policy applies only to the Tech4Service mobile app (Android) and how it interacts with our systems and communication channels (such as email, SMS, WhatsApp, and our internal CRM).
It does not cover third-party websites, apps, or services that we do not control.
3. Information we collect
The App is designed to collect only the minimum information needed to book repairs, track tickets, and manage loyalty rewards.
3.1 Information you provide to us
When you use the App, you may provide:
Contact details
Name
Phone number
Email address (optional, for confirmations and updates)
Device & service details
Device type (e.g., Laptop / Windows, MacBook, Desktop, External drive, etc.)
Brand and model
Problem description (free-text description of the issue)
Urgency level and preferred contact method
Ticket details
Ticket number(s) you enter to track a repair
Loyalty / rewards information
Number of repairs, referrals and reviews associated with your phone (and any loyalty points we assign)
Non-sensitive profile details such as name and phone number to link rewards to your account
3.2 Information collected automatically
The App itself collects very limited technical information, such as:
Basic device information required for the app to run (e.g., device model, operating system version)
Basic error logs if the app crashes, so we can fix bugs
The App does not access:
Photos, media, or files on your device
Contacts
Microphone or camera
Precise GPS location
unless you separately choose to send us such information (for example, by attaching a screenshot in an email or WhatsApp chat).
4. How we use your information
We use the information collected via the App to:
Book and manage repair and data recovery jobs
Create tickets in our internal CRM
Contact you to confirm details, provide estimates, and schedule drop-off or pickup
Track your ticket status
Allow you to see the status and history of your ticket in the App
Update you when the status changes (e.g., “Received”, “Diagnosing”, “Waiting for parts”, “Ready for pickup”)
Provide loyalty & rewards
Track how many repairs, referrals, and reviews you’ve completed
Apply loyalty points and rewards (e.g., free cleaning, discounts on labour)
Communicate with you
Respond to your questions or messages
Send you booking confirmations and important updates (via phone, SMS, WhatsApp or email, depending on your preference)
Improve our services
Fix bugs and improve app performance
Understand what features are most useful for customers
We do not use your information for targeted advertising.
5. How we share your information
We do not sell or rent your personal information.
We may share your information only in these situations:
Service providers / infrastructure
We may store and process data using trusted providers (for example, website hosting, email service, CRM system, or secure backup). These providers are bound by contracts and can only use your data to provide services to Tech4Service.Communication services
When you choose to contact us via phone, SMS, WhatsApp or email from inside the App, the App may open:your default phone dialer
WhatsApp
your SMS app
your email app
with a pre-filled message.
In those cases, the communication is handled by those third-party apps and their own privacy policies apply.
Legal requirements
We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our customers and the public.
6. Data storage & retention
We store ticket and booking information in our internal systems (for example, our CRM/database).
We keep records only as long as needed to:
provide services to you,
maintain accurate business records,
and comply with legal and tax requirements.
When data is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We take reasonable technical and organizational measures to protect your information, including:
Using secure connections (HTTPS) where applicable
Restricting access to systems to authorized staff only
Using strong passwords and security practices on our devices and servers
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your rights & choices
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of certain information (where we are able to do so)
Withdraw consent to receive marketing messages (if you ever agree to them in the future)
To exercise these rights, contact us at:
Email: info@tech4service.ca
Phone: +1 780-264-9262
We may need to verify your identity before processing your request.
9. Children’s privacy
The App is not intended for children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove the information where required by law.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Tech4Service Ltd
Email: info@tech4service.ca
Phone: +1 780-264-9262
Website: https://tech4service.ca
