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Remote Support

Customer help for Windows devices — Quick Support for a temporary session, or request Managed Agent enrollment. You stay in control; technicians never use a public portal link from this page.

Download / Start Quick SupportCall or text (780) 264-9262

Choose how you want help

This page is for customers. The technician portal is private and is not linked from customer navigation or search-facing pages.

Prices and plan coverage are maintained in administration configuration (remote-support-offers.json) — not scattered hard-coded strings.

1. Quick Support — $99 + GST

One Windows device · Up to 60 minutes
Additional time: $45 + GST per 30 minutes

  • Temporary attended remote session
  • You must approve the connection before access
  • No permanent agent remains after the session
  • Ideal for software, email, Wi-Fi, and performance issues

Not included: Hardware repair and parts; Data recovery; Onsite service; Servers, RAID, and complex business network work (separate quote).

Download / Start Quick Support Call or text (780) 264-9262

Mobile tip: Open the download link on the Windows PC that needs help (not only on your phone). Approve the connection prompt when the technician joins. You can end the session at any time.

2. Managed Agent (enrollment by request)

Essential Care

$29.99 + GST

per device / month

  • Request-only — download disabled until enrollment and payment are configured
  • Monthly subscription per Windows device (after enrollment)
  • 15% discount on remote-support labour once enrolled
  • Enrollment requires consent, registration, and revocable token
Request enrollment
Best Value

Plus Care

$59.99 + GST

per device / month

  • Request-only — download disabled until enrollment and payment are configured
  • Everything commercial in Essential
  • 30 minutes remote support each month (no rollover)
  • Priority queue once enrolled
Request enrollment

Complete Care

$99.99 + GST

per device / month

  • Request-only — download disabled until enrollment and payment are configured
  • Everything commercial in Plus
  • 60 minutes remote support each month (no rollover)
  • Priority after-hours triage once enrolled
  • Quarterly device-health review (scheduled with you)
Request enrollment

Managed Agent plans are offered by request only until payment and enrollment are fully configured. Download and silent install are disabled. Monitoring, patching, backup, and automated billing are not advertised as live until implemented and tested. Included support minutes do not roll over Additional remote time: $45 + GST per 30 minutes Installation requires explicit consent, customer/device registration, and a revocable enrollment token Uninstall and access-revocation controls are provided with enrollment Never silently install persistent access Servers, RAID, business networks, hardware, parts, onsite service and data recovery require a separate quote

  • Quick Support is a temporary attended session. You must approve the connection. No permanent agent remains afterward.
  • Managed Agent installation (when enrollment is enabled) requires explicit consent, customer/device registration, and a revocable enrollment token. Uninstall and access-revocation controls are part of enrollment — we never silently install persistent access.
  • Payment and enrollment fail closed when not configured: public download for Managed Agent stays disabled, and no automated billing is claimed.
  • Read our privacy policy. Call or text (780) 264-9262 to revoke access or ask privacy questions.

Request remote help

Frequently Asked Questions

Is this the technician portal?

No. This is the customer page. The technician portal is private, excluded from customer navigation, and must not be used as a public marketing link.

How does Quick Support work on my PC?

Download Quick Support on the Windows device that needs help, run it, and approve the connection when prompted. The session is temporary and attended. No permanent agent remains after you finish.

Can Managed Agent be installed without my knowledge?

No. Enrollment requires explicit consent, registration, and a revocable token. Download stays disabled until enrollment and payment configuration pass fail-closed gates.

Do unused support minutes roll over?

No. Included Managed Agent minutes do not roll over. Additional remote time is billed at the configured overage rate.

What if my issue needs parts or an onsite visit?

Hardware, parts, data recovery, servers, RAID, complex business networks, and onsite service are excluded from Quick Support rates and require a separate quote. Book an appointment or call us.

Need help now?

Start Quick Support on your Windows PC, or request Managed Agent enrollment. Prefer voice? Call or text us.

Download / Start Quick SupportCall or text (780) 264-9262
Call (780) 264-9262Book